![]() If you forgot to disclose fee over phone, THAT’S OK, just acknowledge that and move on. You’re outside (business was being conducted outside- cool), there’s plenty of room. ![]() At least ask for the dispute to be moved AWAY from your customers. The rude behavior and his gross pride.As a business, you either honor the price you made a mistake on or you at least acknowledge your mistake and handle the situation to the best of your ability. But the price agreed upon was in cash, they were not excepting cards. He said to bring cash, they weren’t accepting cards (weird, but ok).When I got there, the price given was $97. But in contrary, I had my worst nail salon experience ever, before even sitting down.On the phone Vin asked to specify what service I needed and was given a price of $92 for a full set gel nail and pedicure gel nail. They didn’t charge for shaping the previous times I came.I understand these are horribly hard times for many but come on.Here’s the story.I called this place to make an appointment so my 25-30 minute drive wouldn’t be pointless. ![]() I’ve been here, to Encore, about twice in the past, it became my last resort. But my regular nail place has yet to open due to Covid. This salon does charge $20 more than other salons, including the one I originally go to called Top Nails in Oxnard. It was like he was offended that I would question the discrepancy.Price wasn’t the main issue though. I say detailed because explaining exactly what services I needed and going over covid policies is detailed.When I got there, Vin’s demeanor in person was WAY OFF. They were charging more to shape my nails coffin shape. It’s out of major disappointment.The same employee named Vin who gave me a set price over the phone, a day prior to my appointment, was unbelievably rude and unprofessional towards me when we discussed a hidden fee face to face that he didn’t disclose over the phone. Critical: Professionalism, Punctuality, Quality, ValueLet me start off by saying this review is not out of hate.
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